Customer Testimonials
A Five-Star Experience with Tyler at Sewell Mercedes in Katy! We had an absolutely phenomenal experience working with Tyler at Sewell Mercedes in Katy! From start to finish, the process was seamless, professional, and downright enjoyable. Tyler made everything so easy, and his attention to detail and customer care were unmatched. The pricing was fantastic—transparent and fair—which made the decision to purchase effortless. Tyler ensured we felt confident and informed every step of the way, making what could have been a stressful process completely stress-free. And the car? We absolutely LOVE it! It’s everything we hoped for ...
Service department unprofessional, lack work ethic, and disrespectful. $265 hour for labor. Poor quality workers
Emily went beyond to make sure I was satisfied and even reached out to me on her off day. I actually didn't purchase yet, but when I'm ready, I'll definitely be back to purchase here
Very impressed with the salesman who sold me my AMG GLE 63S. His name is Eli Acosta and was a true professional from start to finish. I am in Pittsburgh, PA and the dealer is in Houston so honesty and integrity is first and foremost when buying a car sight unseen. I got all of that and more.
Definitely pricier on repairs than other Mercedes dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace them (guessing understaffed). A neighbor with the same year and model replaced her sunroof rails two months ago from a Mercedes dealership in southern Houston area. The price quoted to me by Sewell was $1000 MORE than what they neighbor paid. Needless to say, I had my car serviced at the other dealership and my next car will not be from the Sewell Mercedes dealership (which is where I ...
I brought my GL 450 to Sewell on December 14 to have the airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know if something is wrong with your vehicle. I informed Jay, I did not get any indicator from my message center about my battery. He told me how the service department ran a diagnosis on my vehicle, and the battery was not correctly powering my SUV. He then gave me a six hundred dollars something quote for the battery and labor, and I refused to pay ...
So let's start with the fact that I am a service member stationed in Ft Hood, stopped In to purchase a vehicle after closing on a property in Humble, dealt with Luis Bartlett, test drove a vehicle, and presented my check from my bank, and was going to trade in my vehicle which they low-balled me on that price, I did not have the title on hand, which the sales agent said they could check the status of via a system called twitch, instead immediately doing this, he started putting together numbers walking around trying to get other sales ...
Very easy to deal with. They were prompt in replying and management followed up to make sure I was taken care of.
The people to work in there are friendly and I got a quickly contact by phone to give me information about the car to I was interesting, is a very clean dealership and atencion
My experience with this dealership far exceeded my expectations, and I didn't make it easy on them. I bought the car online from 1500 miles away, and I would do it again in a heartbeat. My sales rep, Shelby Randle, was amazingly attentive and provided answers to every question and request I had. The sales management team supplied all of the expertise to make my purchase an absolute delight. They picked me up from the airport! Am I satisfied? It goes WAY beyond that. Thank you all!